Quick Install Guides
| Download | Version | Operating System(OS) | Date |
 | 1.00 | Win2K, WinXP | 10/11/2005 |
| - Shipping Version. |
Frequently Asked Questions
 | When connecting my DVC-1000, DVC-1100 or DVC-2000 behind a router or firewall, what ports do I need to open and how do I open them? | Read |
| How can I find the IP address of my DVC-1000/1100/2000 VideoPhone? | Read |
| Why can´t I receive a call and/or make a call? | Read |
| Does D-Link have test units that I can call to verify functionality of my DVC-1000 , DVC-1100 or DVC-2000? | Read |
| What is the D-Link Directory Service? | Read |
| Why do I see a black screen when I try to call out to another videophone unit? | Read |
| Can I use the DVC-1000/1100/2000 with a non-D-Link gatekeeper or D-Link directory service? | Read |
| Can I register with the D-Link Directory Service if I do not have a DVC-1000, DVC-1100 or DVC-2000? | Read |
| I am unable to obtain an internal IP address. What can I do? | Read |
| What devices can I connect to with the DVC-1000, DVC-1100 or DVC-2000? | Read |
| How do I upgrade the firmware on my DVC-1000/1100/2000? | Read |
| Can I use two I2eye video phones behind my router? | Read |
| Which selection should I make in the Public IP screen on my DVC-1000/1100/2000? | Read |
| When I attempt to register my phone number through my i2eye device I receive an error stating that the phone number is already registered. What can I do to correct this? | Read |
| Can I use the DVC-1000, DVC-1100 or DVC-2000 with a computer and monitor instead of a TV? | Read |
| I am unable to detect the public IP address automatically but everything else seems to be working. What can I do? | Read |
| Can I record my videocalls? | Read |
| Can I use the DVC-1000, DVC-1100 or DVC-2000 with a dial-up (56k) Internet connection? | Read |
| What standards does i2eye support? | Read |
| What type of lens do the DVC-1000, DVC-1100 and DVC-2000 use and where can I purchase alternate lenses? | Read |
| Can I connect i2eye without wires? | Read |
| How do I get back into the DVC-2000 options once I get the Ready for a Call screen on my DVC-2000? | Read |
Contact Information
For installation support within your free service period or for warranty authorization within your warranty period, call
1.800.361.5265Monday - Friday:
24 Hours/Day (English)
12:00 pm to 9:00 pm EST (French/Français)
Saturday & Sunday:
24 Hours/Day (English)
For technical support outside your service period, outside of free support scope, or with third party products, call
1.888.814.28826:00 AM-10:00 PM Pacific Time
7 Days a Week
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